CRM implementation: five stages
We provide end-to-end CRM implementation services to consolidate data across channels, build up all-round customer profiles, connect corporate silos, foster collaboration, and increase customer acquisition to help you meet the projected ROI for your CRM project.
1 CRM strategy consulting
Sistem-A offers CRM consulting for any stage of your project, be it the tech stack choice, CRM engineering, performance optimization, customization, or maintenance. We base our strategies on the business analysis, system audit, and project budget.
2 CRM migration
We can help you move from your legacy system, scale your current CRM, or shift to the cloud. We choose a CRM solution fit for your workflows, prepare data for migration, and enrich the new solution with features missing from your old deployment.
3 CRM customization
Sistem-A's team can configure and customize your CRM, automating processes for your employees to save time for more critical tasks. We also optimize dashboards, workflows, and UI, as well as develop custom plug-ins and apps for specific challenges.
We boost CRM adoption rates with an onboarding strategy personalized for each department, which covers both early project stages and the post-implementation period. We can also devise an orientation program for new CRM users.
5 CRM maintenance
We’ll stay with you after your new CRM goes live, in order to make sure the system has met the requirements and to address users’ feedback. We can also audit your system on a regular basis as well as augment your admin team with technical support experts to solve any ongoing issues.
CRM platforms we excel at
Being a certified partner of each of the two CRM tech giants, Salesforce and SAP, Sistem-A is fully qualified to provide platform-based consulting services.
We bring agility to your organization with this customizable CRM platform that offers integrated AI-driven solutions for enhancing sales, marketing, commerce, and service.
SAP Customer Experience
Based on this customer experience platform powered by intelligent technologies, we bring together customer and operational data and help coordinate sales, marketing, commerce, and service.
Engage your customers across channels and empower your employees with a dedicated customer data and sales automation platform that is seamlessly integrated into your business operations.
Custom CRM solutions
In case you need a proprietary CRM solution, Sistem-A's team has in-depth experience of custom CRM development. We build cloud and on-premises customer relationship management apps from the ground up, with further customization according to your needs. This includes integration of all the necessary data sources, enabling AI-powered automation, and providing a responsive CRM experience on mobile devices
Customer relationship management consulting by area
We apply our CRM development expertise to shape a solution that fosters meaningful relationships, be it for sales, marketing, or service. We facilitate the platform adoption by providing only those tools your employees need to cover their activities. We can also tailor your CRM to specific needs and lay the foundation for future scaling.
Customer experience management
Cross-channel data aggregation
Automated customer segmentation
Behavioral patterns detection
Social media activity monitoring
Sales and marketing management
Sales pipeline visualization
Full-cycle lead and deal management
Marketing campaign management
Automatic ticket categorization and routing
Issue monitoring across channels
Finding your focus
We design a system that addresses the needs of both customers and business users:
We connect all the customer data sources to your CRM and turn it into a centralized data hub. With easy access to everything related to customer data, all responsible departments will be able to deliver relevant and personalized customer experience at any touchpoint.
We assist in creating a convenient CRM space for your employees by configuring permissions, tailoring dashboards to their precise responsibilities as well as setting up a collaboration HQ for different departments, be it sales, marketing, service, HR, or production.
Why choose Sistem-A as your CRM consulting partner
Positioned among professional CRM implementation companies, Sistem-A relies on its multidisciplinary expertise to provide the full package of CRM-associated engineering services.
VisibilityTo make outsourcing engagement transparent both for clients and developers, we leverage planning, reporting and change management tools. This approach allows you to control project timeline and budget.
Tailored approachDepending on the unique project objectives, we suggest the most efficient cooperation model and development methodology and ramp up the team of experts with relevant experience.
AvailabilityWith headquarters located in the USA, representative offices in Europe, and Asia, we adapt easily to your timetable. Regardless of location, we guarantee brisk responsiveness through multiple communication channels.
FlexibilityOur approach combines the best aspects of Lean and Scrum to foster on‑demand scalability and agility. We are ready to adapt development processes to your schedule and requirement shifts at any project stage, whilst keeping the cost of change down.
Risk mitigationOur risk management policy ensures safe and predictable relationships providing a set of practices for identification and elimination of software risks before they become threats to successful software operation or a major source of expensive rework.
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