CRM consulting
CRM implementation: five stages
We provide end-to-end CRM implementation services to consolidate data across channels, build up all-round customer profiles, connect corporate silos, foster collaboration, and increase customer acquisition to help you meet the projected ROI for your CRM project.
1 CRM strategy consulting
Sistem-A offers CRM consulting for any stage of your project, be it the tech stack choice, CRM engineering, performance optimization, customization, or maintenance. We base our strategies on the business analysis, system audit, and project budget.
2 CRM migration
We can help you move from your legacy system, scale your current CRM, or shift to the cloud. We choose a CRM solution fit for your workflows, prepare data for migration, and enrich the new solution with features missing from your old deployment.
3 CRM customization
Sistem-A's team can configure and customize your CRM, automating processes for your employees to save time for more critical tasks. We also optimize dashboards, workflows, and UI, as well as develop custom plug-ins and apps for specific challenges.
We boost CRM adoption rates with an onboarding strategy personalized for each department, which covers both early project stages and the post-implementation period. We can also devise an orientation program for new CRM users.
5 CRM maintenance
We’ll stay with you after your new CRM goes live, in order to make sure the system has met the requirements and to address users’ feedback. We can also audit your system on a regular basis as well as augment your admin team with technical support experts to solve any ongoing issues.
CRM platforms we excel at
Being a certified partner of each of the two CRM tech giants, Salesforce and SAP, Sistem-A is fully qualified to provide platform-based consulting services.
Salesforce
We bring agility to your organization with this customizable CRM platform that offers integrated AI-driven solutions for enhancing sales, marketing, commerce, and service.
SAP Customer Experience
Based on this customer experience platform powered by intelligent technologies, we bring together customer and operational data and help coordinate sales, marketing, commerce, and service.
Related services
Banking CRM
Engage your customers across channels and empower your employees with a dedicated customer data and sales automation platform that is seamlessly integrated into your business operations.
Facilitate patient acquisition and engagement by providing personalized care and data-driven service with our healthcare CRM solutions.
Custom CRM solutions
In case you need a proprietary CRM solution, Sistem-A's team has in-depth experience of custom CRM development. We build cloud and on-premises customer relationship management apps from the ground up, with further customization according to your needs. This includes integration of all the necessary data sources, enabling AI-powered automation, and providing a responsive CRM experience on mobile devices
Customer relationship management consulting by area
We apply our CRM development expertise to shape a solution that fosters meaningful relationships, be it for sales, marketing, or service. We facilitate the platform adoption by providing only those tools your employees need to cover their activities. We can also tailor your CRM to specific needs and lay the foundation for future scaling.
Customer experience management
Cross-channel data aggregation
Automated customer segmentation
Behavioral patterns detection
Social media activity monitoring
Omnichannel personalization
Sales and marketing management
Sales pipeline visualization
Full-cycle lead and deal management
Marketing campaign management
Data-driven insights
Reporting
Service management
Automatic ticket categorization and routing
Issue monitoring across channels
Automated notifications
Next-best-action recommendations
AI-powered chatbots
Finding your focus
We design a system that addresses the needs of both customers and business users:
Customer-centric
We connect all the customer data sources to your CRM and turn it into a centralized data hub. With easy access to everything related to customer data, all responsible departments will be able to deliver relevant and personalized customer experience at any touchpoint.
User-centric
We assist in creating a convenient CRM space for your employees by configuring permissions, tailoring dashboards to their precise responsibilities as well as setting up a collaboration HQ for different departments, be it sales, marketing, service, HR, or production.
Why choose Sistem-A as your CRM consulting partner
Positioned among professional CRM implementation companies, Sistem-A relies on its multidisciplinary expertise to provide the full package of CRM-associated engineering services.
![salesforce-for-construction-company-related[1].webp](https://static.wixstatic.com/media/232c62_20acec6610134005b4957a6fa5fa322a~mv2.webp/v1/fill/w_81,h_61,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/232c62_20acec6610134005b4957a6fa5fa322a~mv2.webp)
Case study
Salesforce development for a construction company
Find out how Sistem-A optimized a Salesforce-based system for a construction company and boosted the system usage by 30%.
![enterprise-crm-related[1]_edited.jpg](https://static.wixstatic.com/media/232c62_361b7aa8b2644832a4caa3bb28611685~mv2.jpg/v1/fill/w_82,h_62,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/232c62_361b7aa8b2644832a4caa3bb28611685~mv2.jpg)
Insights
Enterprise CRM: do you need it?
Find out everything about enterprise CRMs: key characteristics, top reasons for adoption, and possible implementation challenges.
Insights
Salesforce CRM implementation
Learn about Salesforce CRM implementation that helped a large real estate company increase their sales by 15% and shorten their sales cycle by 10%.
![salesforce-crm-implementation-related[1].webp](https://static.wixstatic.com/media/232c62_c42c05ca7a1d4c0ab534c05922d861ff~mv2.webp/v1/fill/w_82,h_62,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/232c62_c42c05ca7a1d4c0ab534c05922d861ff~mv2.webp)
Insights
Collaborative CRM for the remote-working world
Find out why collaborative CRM became a game-changer in the work-from-home reality and learn about its major advantages and features.
Case study
Salesforce CRM for a US insurance buyout agency
Learn how Sistem-A customized Salesforce CRM has brought a US insurance buyout agency 54% more leads.
![hosted-crm-related[1].webp](https://static.wixstatic.com/media/232c62_9b4ff8c5eb0b4064a8b4da9d1c823123~mv2.webp/v1/fill/w_82,h_62,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/232c62_9b4ff8c5eb0b4064a8b4da9d1c823123~mv2.webp)
Insights
Hosted CRM: a tool for the new normal?
Find out the differences between hosted cloud services and learn why a hosted CRM should be in your business survival pack.