Whom we serve
Itransition is an accomplished telecom development company that builds tailored software solutions for internet, landline and media service providers, broadcasting companies, mobile and satellite network operators, to help them maintain their business and networks, expand service coverage, and enhance customer engagement.
Landline service providers
VoIP service providers
Operations support systems (OSS)
We develop suites of back-office applications aimed at supporting telecom services, maintaining the operability of physical equipment and logical assets, and ensuring prompt resolution of occurring network disruptions.
Our team can design an intuitive platform for supervising the lifecycle of physical and logical network assets and tracking their exact locations. This solution will aid in monitoring equipment statuses, evaluating the technical capacity of the operations center and remote sites, and gaining insights into equipment usage rates and the efficiency of procurement strategies.
Itransition builds dedicated applications for maintaining telecom agency service scope and individual technical and operational parameters. Our applications will help you align your service with SLAs and their underpinning agreements, monitor its fulfilment, and automatically alert to bugs and glitches threatening to hinder SLA execution.
To help you provide consistent service quality 24/7, we will develop a system to monitor your infrastructure end to end, including both physical and virtual assets, servers, and the network for potentially disruptive issues and bugs. Such an intelligent system will be able to accurately detect faults, promptly isolate them to prevent further impact, and run the root cause analysis, allowing support specialists to start repairing immediately.
Business support systems (BSS)
We build highly-functional software that helps streamline multiple business departments, automate labor-intensive and data-heavy processes, and promote enterprise-wide performance visibility.
Itransition will build a centralized customer data hub to aid your marketing, sales, field and support teams in maintaining a better connection with your customer base. With our experience of deploying Salesforce and SAP Customer Experience platforms, we will align out-of-the-box features with your service provision specifics and enhance them with custom functionality for managing contracts, subscriptions, user access rights, and partner relationships.
Telecom analytics software
We develop robust BI suites for telecom companies, powered by big data and AI, to yield insights into business performance and support informed decisions. Our custom BI solutions can deliver precise information on average revenue per user, sales rates, subscriber growth, and other key metrics, as well as accurately predict customer churn rate and fraud risks
Telecom billing software
Our custom solution will help you centralize and efficiently manage payments, streamline recurring subscriptions, and improve financial accountability. Itransition’s team will tailor the software to your service type, subscription business model, and tax requirements, integrate it with multiple payment gateways, and ensure its compliance with ISO 27001:2013 and PCI-DSS standards.
Telecom customer portals
Our developers will build a device-agnostic point of contact between you and your customers. Equipped with a self-help knowledge base and a community forum, this web portal will significantly reduce your support team’s workload, while new account management capabilities will allow customers to take full control over their purchased products and services, subscriptions, and billing.
Value-added services, digitized
Choose to diversify your core service range and capitalize on additional digital services. We lend our multidisciplinary expertise to assist you with building your VAS, including its prototyping, integration with your ecosystem, and on-demand configuration and support.
Enterprise service bus
To orchestrate the interaction of your BSS and OSS solutions as well as VAS, Itransition will implement a custom enterprise service bus middleware. Our custom ESB solution will integrate a broad range of your applications within a single infrastructure, set up high-speed, unhindered message exchange between the connected services, and provide for safe deployment and connection of new tools.
Innovation-driven telecom software development
We will make your services stand out by powering your telecom ecosystem with advanced technologies.
VisibilityTo make outsourcing engagement transparent both for clients and developers, we leverage planning, reporting and change management tools. This approach allows you to control project timeline and budget.
Tailored approachDepending on the unique project objectives, we suggest the most efficient cooperation model and development methodology and ramp up the team of experts with relevant experience.
AvailabilityWith headquarters located in the USA, representative offices in Europe, and Asia, we adapt easily to your timetable. Regardless of location, we guarantee brisk responsiveness through multiple communication channels.
FlexibilityOur approach combines the best aspects of Lean and Scrum to foster on‑demand scalability and agility. We are ready to adapt development processes to your schedule and requirement shifts at any project stage, whilst keeping the cost of change down.
Risk mitigationOur risk management policy ensures safe and predictable relationships providing a set of practices for identification and elimination of software risks before they become threats to successful software operation or a major source of expensive rework.
Beyond telecom software engineering
For over 15 years in the telecom tech domain, we have been accumulating all-round software development expertise. Choose Itransition as your reliable service provider.
Itransition’s consultants will run an independent review of your technologies and solutions in use. Following this, we will propose feasible adjustments to your BS and OS systems, toolset and workflows, aimed at curbing excess spending, ramping up efficiency, and meeting your particular business goals.
To extend or augment your telecom ecosystem without time-consuming custom development, our team will hand-pick appropriate off-the-shelf solutions and integrate them with your infrastructure. Our services cover API and ESB integrations with a wide range of operation- and business-layer tools. We also perform initial configurations to ensure new tools operate and communicate with the connected software as intended.
Our specialists will test your digital environment to make it fully compliant with the industry’s operational and security requirements. Following a QA strategy, we will assess the functionality, performance, and security, as well as assure the quality of more specific aspects: connectivity protocols, third-party service integrations, and more.
Our maintenance team will help your telecom enterprise keep up with the quality requirements and ensure uninterrupted availability and faultless operation of your services. In line with the ISO FCAPS framework, we will monitor the network for faults, fix occurring disruptions, control system configurations, keep track of user statistics, and maintain the security of your network environment.
Odoo telecom technology consulting
Learn how Itransition conducted a project discovery for a US telecom company and delivered a comprehensive onsite Odoo demonstration.
DevOps for LTE service provider
End-to-end automation of assembly, testing and delivery resulted in a productivity increase of 800% with the whole cycle taking up 30-60 minutes.